HiEiH accepts returns on all products in new and resalable condition within 2 years of purchase date. All returns are subject to a non-refundable 20% restocking fee. A 20% restocking fee is charged on all returns that are not the direct result of our error. All parts to be returned must be in their original condition, and cannot be disassembled or damaged due to incorrect installation. We are not responsible for installation errors. We are also not responsible for any labor expenses, towing expenses, or rental car expenses caused by the use of wrong or defective parts during installation.

HiEiH, Warranty Information

All HiEiH agricultural, commercial and vehicle air conditioning replacement parts are warranted to be free from defective materials and/or workmanship for the period specified – from date of purchase. No labor or refrigerant allowance will be allowed for losses involved in the replacement of these parts. During the warranty period, parts determined by HiEiH to be covered will be repaired or replaced at HiEiH‘s discretion. Approved warranties are non-refundable and will be in the form of merchandise credit. All warranties are to the original owner/purchaser only; a transfer of ownership or any 3rd party installation will terminate the warranty. All HiEiH parts are to be installed by an authorized dealer or repair technician. A copy of the dated original installation work order must be furnished with warranty claims, when requested. All warranty parts must be returned to HiEiH for inspection before warranties are issued.
  • This warranty does not cover defects caused by customer neglect, incorrect application, wiring, alteration or repairs made outside the company’s authorization.
  • This warranty is in lieu of any other warranty, whether expressed or implied.